FAQ

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Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept payments from Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal.

ORDER PROCESSING AND SHIPPING TIME

Please allow us 2-3 business days to carefully pack and process your order before it heads out.

Orders placed on Saturday, Sunday, or any national holiday will be processed within the following 2-3 business days.

Your order ships from Washington State, Monday through Friday, via USPS Priority Mail for domestic orders and DHL Express for international orders.

We offer complimentary shipping on all U.S. orders.

Orders under $200 USD to Canada have a flat rate of $19.00 USD. Enjoy free shipping on orders totaling $200+ USD.

Orders under $200 USD to Australia, France, Germany, and the U.K. have a flat rate of $30.00 USD. Enjoy free shipping on orders totaling $200+ USD.

For more information about our Order Processing and Shipping Time, click here.

Yes, we offer complimentary shipping on all U.S. orders. Enjoy free shipping on international orders totaling $200+ USD.

International shipping is limited to Australia, Canada, France, Germany, and the United Kingdom.

Domestic Orders (US)

All product prices listed on the site are inclusive of a goods and services tax.

International Orders

All international orders are sent DDU (Delivery Duties Unpaid).

Any duties or taxes are the responsibility of the customer. If the duties and taxes are refused and the parcel is returned to Fauna The Label a return shipping fee of $45 USD will be deducted from the refund amount.

For further information, please contact your local customs office before placing an order.

For more information about our Order Processing and Shipping Time, click here.

RETURN PROCESS AND POLICY

You have 14 days from receiving your item/s to request a return under our policy.

For more information about our Return Process & Policy, click here.

A refund request can be submitted within 14 days of receiving your order. After this, all sales are final.

For more information about our Return Process & Policy, click here.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

For more information about our Return Process & Policy, click here.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

For more information about our Return Process & Policy, click here.

Presently, we’re unable to process exchanges. If you need a different size, simply place a new order for the desired item/s.

We're truly sorry if you've encountered any inconvenience due to receiving a faulty garment. Rest assured, each item undergoes thorough quality control before being dispatched.

If you believe you've received a faulty or incorrect item/s, please don't hesitate to reach out to us at shopfaunathelabel@gmail.com

Kindly include images of the garment in question so our team can assess the situation further. Your satisfaction is our top priority, and we're here to assist you every step of the way.

EVERYTHING ELSE

We're proud to be a US-based company, and all our sizing is displayed according to US sizing standards. To help you with any necessary size conversions, please refer to our Size Guide.

However, it's important to note that our size chart serves as a guide. The perfect fit for you may depend on factors such as your body shape, height, and personal preference for how loose or tight you prefer your clothes.

If you find yourself in-between sizes or need further assistance, please don't hesitate to reach out to us at shopfaunathelabel@gmail.com. We're more than happy to provide personalized advice to ensure you find the ideal fit. Your comfort and satisfaction are our top priorities.

Fauna The Label doesn't have a physical store but participates in local pop-ups around the greater Seattle area. Stay updated on our events by subscribing to our email newsletter or following us on Instagram, @faunathelabel